Frequently Asked Questions
What are Smart Grips?
We have developed the world’s first fully-integrated Smart Grip by embedding an Arccos Smart Sensor in a standard golf grip. We have developed a design that allows an Arccos sensor to be seamlessly embedded in the grip allowing you to track, analyze and improve your golf game through smarter decision making. A set of Arccos Smart Grips includes 13 Lamkin Crossline 360 grips and an Arccos screw-in putter sensor. All you need to do is replace your existing grips with Smart Grips, something your local pro or golf retailer can do for you.
What type of grips are these?
Arccos Smart Grips are standard size Lamkin Crossline 360 grips with embedded Arccos Smart Sensors. These grips boast patented vibration dampening technology, all-weather tackiness, exceptional durability and comfort to suit the widest array of golfers. The sensors in the Arccos Smart Grips include a battery designed to last 5+ years (guaranteed for 2 years) and are swing weight neutral.
How many grips are included?
13 Arccos Smart Grips + 1 Screw-in Arccos Putter Sensor
How do I install the grips?
Arccos Smart Grips feature an exclusive airflow channel, ensuring any re-gripper can install Arccos Smart Grips using their standard process.
What happens when I want to re-grip?
Simply transfer your existing sensor to a replacement Arccos Smart Grip before or after installation.
How much do replacement grips cost and where do I get them?
Non-sensor replacement grips can be purchased from Arccos for $7.50 each. Or $10 for a sensor in grip replacement.
What type of phone do I need to use Arccos Smart Grips?
The Arccos 360 app is compatible with iPhone 5s and newer and select Android devices on Marshmallow and above with a gyroscope and accelerometer.
How does the free trial period and subscription work?
From the date of pairing your Arccos Smart Grips with your phone, you will receive a 30-day free trial allowing you access to all Arccos features including Arccos Caddie 2.0, Automatic Shot Tracking, Advanced Analytics, and the GPS 2.0 rangefinder, featuring “Plays Like" distances. At any point during the 30-day free trial period you can cancel your subscription and continue to use your grips, but they would no longer be Smart Grips. If, as we hope, you have enjoyed your experience with Arccos Smart Grips and have seen the excellent benefits of powering your game with Artificial Intelligence, then your subscription will continue at $99.99 per year.
When will my card be charged and when will the Arccos Smart Grips ship?
Since there will be a limited supply of the first set of Arccos Smart Grips, we are currently taking pre-orders so that customers can reserve their set, but we will not charge your credit card until the Smart Grips are ready to ship. We anticipate that the Arccos Smart Grips will be ready to ship in mid-July, at which point we will charge your card and provide an update on your order status.
Are you offering any special incentives for existing Arccos 360 or Arccos Gen-1 users?
As a token of our appreciation to Arccos 360 and Arccos Gen-1 users, your first year’s subscription will be complimentary ($99.99 value). To take advantage of this exclusive offer simply pair your new Smart Grips using your regular Arccos 360 or Arccos Gen-1 account and your one-year subscription will be automatically applied to your account. If you have any questions about how this benefit will work for you, please do not hesitate to contact us at email@example.com or (844)–692–7226.
Is there a referral or Affiliate program that I can use if I get friends or family to purchase Arccos Smart Grips?
Yes there is! After you place your order you will receive an email with your personal discount code and referral link. If any of your friends or family use your unique code or link to purchase Arccos Smart Grips, they will receive $10 off of their Arccos Smart Grips AND you will receive $10 off of your Arccos Smart Grips (up to a maximum of your order value). This means you have the potential to get Arccos Smart Grips for free if enough friends or family purchase Arccos Smart Grips using your code or link. After the pre-sale window closes, we will apply all referral credits to your account and deduct the appropriate amount from your total before charging your card for your Arccos Smart Grips order.
What's this I hear about Arccos' amazing customer service?
We love our customers and are happy to help with any issues! Simply call 1.844.692.7226 or email firstname.lastname@example.org.
How do I cancel my subscription?
If you’re willing to miss out on the game-changing improvement that Arccos users’ experience, simply call the Arccos Customer Experience team at (844)–692–7226 or email them at Starter@arccosgolf.com to cancel your subscription.