Golfballs.com & Arccos Player Program FAQs



How do I get an offer code?

Offer codes are provided by Arccos partners to select segments of their customer base. They are used to validate a consumer’s eligibility to access the Customer Appreciation Program offer. If you believe you should have received an offer code, please contact starter@arccosgolf.com


What countries are eligible to order? 

Customers globally are eligible to order. 

What is Arccos Caddie Link? 

For golfers who prefer to prefer to play without having to carry a smartphone, the Arccos Caddie Link wearable is a perfect solution. This small, ultralight device is compatible with iPhone and Android devices and seamlessly pairs with the Arccos Caddie app and sensors. Worn on a player’s belt, waistband or pocket, it tracks shots in real time – including the club used and precise location – and automatically transfers the data to a player’s smartphone via Bluetooth, either during or after the round. This allows golfers to play the game their way, freeing them to keep their phone in a cart, bag, back pocket or elsewhere. For more information on Link, please click here.


Once my sensors arrive, how do I pair them?

iPhone: 

  • Download Arccos Caddie from the App Store
  • Log in with account credentials you created previously
  • Once logged into the app, select My Bag in the upper right corner
  • Select the appropriate clubs for your bag
  • Select the appropriate sensor type and start pairing with one club out at a time

Android: 

  • Download the Arccos Caddie app from the Google Play Store
  • Login with the account credentials you created previously
  • Once logged into the Arccos Caddie app, navigate through the Pairing Tips & Tricks, follow the prompts, and begin pairing

For information on pairing, please visit this link.


Why won't the site accept my email? 

Please verify to make sure you are inputting a valid email address. If you are still experiencing difficulties and can’t proceed, it is likely you already have an active Arccos Caddie subscription. Please contact starter@arccosgolf.com for help with any issues. 


Why won't the site accept my address?

Please verify the address and make sure there are no typos or extra spaces. Also, make sure to put unit number, suite number, or apartment number in the correct section. Please contact starter@arccosgolf.com for help with any issues.


How can I cancel my membership after activation?

You may cancel your membership at any time during your free trial period by e-mailing starter@arccosgolf.com or calling 844-692-7226. 


When does my free trial start?

Your free trial starts as soon as you activate your Arccos Caddie membership after inputting your shipping & billing information.