Last Updated: May 9, 2014
Warranty: See our product warranty
Arccos Golf, LLC ("ARCCOS GOLF", "we", "us" or "our") provides online and mobile services (collectively, the "Services"), including our mobile application (the "App"), website ("Arccosgolf.com" or the "Site"), and other web-based services intended to enhance your use of the ARCCOS GOLF products (the "Products"). We recognize the importance of your privacy and strive to be straightforward regarding our policies with respect to your personally identifiable information.
1. When you Use our Services
1.1 International Use: ARCCOS GOLF hosts and operates the Services in the United States. Regardless of your country of residence, you authorize the transfer and use of your information in the United States, and any other country in which we operate, and acknowledge that your personally identifiable information will be subject to United States law. If you reside outside the United States, please note that the level of protection available under United States law may be different from the country in which you reside.
1.2 Children: The Services are not directed to children under thirteen (13) years of age. ARCCOS GOLF does not knowingly collect personally identifiable information from children under thirteen (13) years of age. If you become aware that your child provided ARCCOS GOLF with personally identifiable information without your consent, please contact us. If we become aware that a child under thirteen (13) provided us with personally identifiable information, ARCCOS GOLF will take reasonable steps to remove such information and terminate the child's account.
2. What Information we Collect
We collect the following information to provide you with the Services as well as to support the best overall experience for all users. The Services collect information you, or other users, provide when using the Services ("User Provided Information"), and collects certain information automatically ("Automatically Collected Information").
Information we collect may include both (1) personally identifiable information and (2) non-personally identifiable information. Personally identifiable information can identify or be directly associated with you as a specific person, whereas non-personally identifiable information, by itself, cannot identify you as a specific person. In general, we do not collect personally identifiable information unless you voluntarily provide it to us.
2.1 User Provided Information: We collect information you and other users provide when registering for our Services, sharing information or other content through the Services, and utilizing other features of the Services.
User Account Information. Your ARCCOS GOLF Products and Services work in conjunction with a user account ("User Account") on our Site and through our App. When you register for a User Account, you are required to provide personally identifiable information, such as your first and last name, username, email address (which will be used as your login ID), and date of birth (which we use to verify your age). If you elect to register for a User Account using your Facebook credentials, you will be asked to allow ARCCOS GOLF access to the basic information, such as your first and last name, date of birth, profile picture, gender, networks, user ID, and other public content and information.
In order to benefit fully from our Products and Services, you may also provide additional information on your User Account, such as your age, gender, height, weight, profile picture and description. The information you provide may personally identify you and we may publicly list some of this information on the Services. For example, your first and last name and username are included on your profile page and in search results. You can alter and correct your information by logging into your User Account.
Other Information Shared by Users. You may provide additional information when you use our Products and Services or choose to share additional information through the Services. This includes profile information, such as your description and profile picture, as well as other content and information posted on or shared through the Services, such as data, images, comments, location information, and other material (collectively, "User Content").
When you elect to share data from your User Account with others, we collect the information you provide about those individuals, such as their name and email address. Others users may provide information about you when they choose to share data with you on or through the Services, and we may collect your name, username, or email address.
By default, some User Content posted or shared on the Services is public and this public information is disseminated both broadly and instantaneously. Your profile information and User Content that is publicly shared may be delivered to a wide range of users and services. Providing this additional information, including User Content, is optional.
Other Information We Receive About You.We receive information through various features of the Services to help you find the people you know and to connect you to other services. For example, you may choose to upload information from your contacts or to connect your ARCCOS GOLF account to other services, such as Facebook or Twitter. ARCCOS GOLF will match the information you provide with the contact information provided by other users. When you connect your ARCCOS GOLF account to other services, you may post your User Content to those services.
You may disconnect your ARCCOS GOLF User Account from other services at any time. When you disconnect one of your other accounts, we will take reasonable steps to delete information obtained from that connection other than publicly posted User Content.
2.2 Automatically Collected Information: When you access or use our Products and Services, you disclose certain information related to your hardware and software that we automatically collect.
Log Data.We collect industry standard log data about the browser and operating system you are using, the address of the external or internal page that referred you, your IP address at the time of account creation, and keep a log of the pages that you visit on the Services in association with your IP address. We also collect the IP address associated with the device running the App each time you sync.In addition, we may collect your browser type, access times, search terms, mobile carrier, device type, device IDs, application IDs, and version of the App. We may also collect information on how you access and interact with the Services, including administrative services, such as email notifications and third party services.
We collect this information to generate statistics about use of the Services and use the results to customize as well as improve the overall quality of the Services. In general, we either delete Log Data or remove any personal identifiers, such as your name, username, email address, or IP address, within eighteen (18) months of collection.
3. Third Party Products or Services
There are a number of separate products and services offered by third parties and advertised by us on our App or Site and through the Services that may be complementary to your use of our Products and Services, such as golf attire and equipment, training materials, or related products and services. If you choose to use these separate products or services, disclose information to the providers, or grant the third parties permission to collect information about you, then their use of your information is governed by their privacy policies.
4. How we provide Products and Services
We provide a majority of our Services complimentary through our Site and the App. We also offer Products and certain Services that are available through an e-commerce platform. If you purchase Products through our Site, the e-commerce platform will store information associated with your purchase transaction, such as your credit card information.
5. How we Use Your information
We use the information we collect to provide, tailor and improve our Services, to notify and respond to users, and to send you promotional communications.
We use information we collect to provide our Services, including administration of your User Account, to send you push notifications when you are using the Services, and to help you connect with people you may know on the Services. We use information we collect to tailor our Services, including to assess your needs and determine suitable content and Services, and to provide content based upon your interests. We also use information we collect to conduct research and analysis related to the Products and Services, and to improve the overall experience of all of our users.
In accordance with our Terms and related policies, we use information we collect to notify you about changes to our Terms or related policies, as well as our Services. We also use information we collect to respond to questions, concerns and customer service requests.
We may keep track of whether links to third party sites have been followed and whether any action has been taken on the third party site. We use this information to customize content available on the Services and to improve the quality of advertisements that offer third party products and services. We also use information we collect to send you promotional communications. You can opt-out of promotional communications here or through a link provided in the communication.
6. How we use Location Data
Features of the Services make use of user-enabled location services and we collect and use location data provided by your device to provide you with these features. We only collect location data with your permission. You must first enable location services when you download the App. You may opt-out of location features within the App to control the collection and use of your location data. You may opt-out of location services at any time, although opting out of location services may impact certain functionalities associated with our Products and Services.
If you allow location services, we may collect, use, or store your precise geographic location. In general, most devices will indicate when location services are operating by showing an icon. You always have the ability to control the location services, but enabling location services may be necessary to use some of our Products and Services. You may choose to publish your location in User Content posted on or through the Services or on your profile. For example, if you share a drive on other social services, your location data will be visualized through a birds-eye view of your drive.
We may also use aggregate, anonymous location data to share and report statistics through the Services. For example, we may use location data to display the longest drive of the week on the Services. We may also share location data in aggregate, anonymous form with market research companies or advertisers for targeted advertising.
7. How we share your Information
7.1 When We Have Your Consent: ARCCOS GOLF may make information available to others with your express consent. We may make your personally identifiable information available to any third party for which we received your prior consent to do so.
7.2 When We Do Not Have Your Consent: Your consent is not required for disclosure of your information in the following limited circumstances: (1) as required by law; (2) when we have a good faith belief that disclosure is necessary to protect our rights or property, your safety, or the safety of others; or (3) in the case of a merger, acquisition, liquidation, dissolution, or sale of assets, to any successor or purchaser. Although your consent is not required, to the extent permitted by law, we will attempt to notify you of any disclosures of your information in the above-noted circumstances.
Law. We may disclose your information as required by law, such as to comply with a subpoena or other legal proceeding, to investigate fraud, or to respond to government requests.
Harm. We may also disclose your information when we have a good faith belief that disclosure is necessary to protect our rights or property, your safety, or the safety or others.
Business Transfer. If ARCCOS GOLF is involved in a merger, acquisition, liquidation, dissolution, or sale of assets, you will be notified via email or a prominent notice on the Services of any change in ownership or use of your information, and any options you have in relation to your information.In these circumstances, we may disclose your information to any successor or purchaser.
Public or Anonymous Information. We may share or disclose your public or anonymous information. Public information includes your public profile information such as your name, username, description, and profile picture, as well as any other information on your profile that you choose to make public. Public information also includes content, such as data from your use of the Products, that you choose to share on or through the Services, as well as your interactions with content shared by others. Anonymous information may be aggregated and shared with others, but this information cannot be used to identify you. For example, we may disclose the number of users who have played a particular course or aggregated data for the number of strokes by users at a particular hole.
8. How to Access Your Information
You can access some of the information that we collect about you.If you are a registered user, you may access or modify your personally identifiable information at any time by signing into your account. You may access or modify your communications preferences by following the instructions included in any communications you receive. In the case of administrative communications concerning the Services, these emails are provided to all registered users and considered to be a part of the Services.
You may modify or delete your information or User Content, subject to limitations, through your User Account.You can also permanently delete your ARCCOS GOLF account by contacting us. We take reasonable steps to remove personally identifiable information and other information associated with your account promptly after you delete your account.In certain circumstances, however, ARCCOS GOLF may be unable to remove some of your information and User Content, such as information you post through the Services to other services or otherwise publicly share.
9. How We Protect your information
We take reasonable steps to protect and secure your personally identifiable information against unauthorized access or disclosure. We use security software to protect the confidentiality of your personally identifiable information. We cannot guarantee, however, that these security methods will protect your information from hackers or human error. We review our business practices periodically for compliance with policies and procedures governing the security of our information.
10. Compliance with Privacy Laws and Frameworks
California Residents: California law provides that California residents have the right to request, in writing, a list of the information, such as name, address, email address, and the type of services provided, that a business disclosed to third parties during the preceding calendar year for the third parties' direct marketing purposes, and the names and addresses of such third parties. You can submit a request via email here or by mail at the following address.
Attn: CA Disclosure Information
Arccos Golf, LLC
175 Atlantic Street
Stamford, CT 06901
11. How we Enforce our Privacy Practices
13. Questions or Comments?
Thank you for choosing ARCCOS GOLF!