Arccos Golf Customer Reviews

Hi Randy, We’re truly sorry to hear about your experience. It's disappointing to learn that the product didn't meet your expectations and that the support process has been frustrating for you. We want every user to feel confident in their purchase and in our customer service. Your feedback is essential, and we'll be sharing your concerns with our team. We're working on ways to improve our processes, including better handling of customer inquiries during peak times. Thank you for taking the time to let us know about your experience. We hope you'll consider giving us another chance in the future. Warm regards, Team Arccos

Hi there, We’re really sorry to hear that your experience with Arccos wasn’t what you’d hoped for. We know how important accuracy is, especially on the greens, and we completely understand how frustrating it can be when putts aren’t consistently tracked, leading to extra time spent editing. As for your billing experience, we do our best to send renewal reminder emails ahead of time, but we understand these can be overlooked—especially if you haven’t used the system in a while. We’re genuinely sorry that we weren’t able to resolve the refund the way you expected. We also hear your frustration with our support channels. We occasionally experience high volumes and are working on improving accessibility and response times. We truly value your feedback and are sharing it with the team as we continue to improve both the product and the support experience. – Team Arccos

Hi there, Thanks for your honest feedback—we’re really sorry to hear about your experience. We understand how frustrating it can be when shots aren’t tracked correctly and when billing comes as a surprise. While our auto-renewal policy is noted during sign-up and in reminder emails, we know these things can be easily missed. We appreciate you reaching out and we’re sorry we couldn’t resolve things the way you’d hoped. Your comments have been shared with our team as we continually work to improve both our tracking and customer experience. If you ever decide to give Arccos another try, we’d love the opportunity to make it a better one. – Team Arccos

Hi Thomas, That’s awesome to hear, thanks so much for sharing! Even with just 8 rounds under your belt this season, we’re thrilled that you’re loving the experience. Here’s to many more rounds (and great shots) ahead! – Team Arccos

Hi Polo, Thanks so much for your thoughtful feedback—and we’re really glad to hear that shot tracking has been working well for you overall! It’s great that you’ve already completed 7 rounds—it’s totally normal to make the occasional edit early on, and it sounds like you’ve got a good handle on it. We also really appreciate your notes about the Apple Watch app. You’re absolutely right—it’s a powerful tool, but there’s definitely room to improve the in-round experience. We’re actively working on updates, and features like hazard distances and more detailed hole views are great suggestions that we’ve passed along to our product team. If you have any other ideas or questions, feel free to reach out anytime—we love hearing how we can improve! Thanks again, Team Arccos

Hi Thomas, Thank you for sharing your experience with us. We’re sorry to hear that you’ve been facing difficulties with the product. It’s really important to us that you get accurate data, and we understand how frustrating it can be when shots aren’t recorded or edits aren’t saved. Our support team is here to help. If you’re having trouble with any aspects of the app or setup, please reach out to us at starter@arccosgolf.com. We’d love the opportunity to assist you and improve your experience. Thanks again for your feedback; it truly helps us get better! Best regards, Team Arccos

Hi Tom, Thanks for taking the time to leave a review—and welcome to Arccos! We completely understand that there's a bit of a learning curve early on. Phantom shots (especially from carrying clubs) can definitely happen while you’re getting used to the system. The good news is, you can easily edit or delete any false shots right in the app. Just tap into the round, select the hole, and use the edit function to remove or adjust any extra shots. There's lots of additional information on our support site: support.arccosgolf.com. For any further assistance, please reach out to our support team anytime. We really appreciate you giving Arccos a try and hope it becomes a valuable tool for your game! Best regards, Team Arccos

Hi Rose, Thank you for your feedback, and we're sorry to hear about the trouble you're having installing the accessory with your SuperStroke grip. Based on what you’ve described and the photos you provided, it appears your grip may be missing the weight/plug that is normally pre-installed by SuperStroke. Without this component, the accessory cannot be properly attached. Since this part comes standard with the grip and is not supplied by Arccos, we recommend reaching out directly to SuperStroke or the retailer where you purchased the grip for a replacement or resolution. We understand this situation is frustrating, and although this issue isn’t related to our product or packaging, we’re still here to help however we can. If you need further guidance or documentation to assist in that process, feel free to reach out to us at starter@arccosgolf.com. We appreciate you being a part of the Arccos community and hope to get you up and running soon. Best, Team Arccos

Hello, Thank you for your feedback — we're sorry to hear about your experience and that you’d like to cancel. Our goal is to make the process of managing your trial or subscription as simple as possible. Users can cancel at any time during the trial or membership period. If you encountered any issues or need further assistance, our support team is here to help. Please don’t hesitate to reach out to us at starter@arccosgolf.com — we’re committed to resolving this quickly. We appreciate your input and are continuously working to improve both our product and support experience. Best, Team Arccos